Most Common Questions
How do I transfer my domain name to FASO?
How much are minor custom changes?
Can I customize my site?
I can't log in! What do I do?
Why can't I find my site on google?
I'm having trouble uploading my images
How do I check my Praxis Personalized Email Account?
How do I login to my control panel after hiding the EDIT MY WEBSITE Link?
How do I add an image on the FASO client list?
What happens to my domain if I cancel my FASO account?
Can I use my existing domain name?
Can I eliminate the sub headings on my artwork portfolio?
Q: How do I transfer my domain name to FASO?
I have a domain that I registered through another company. How do I transfer my domain to FASO?
A: 1. Log in to your FASO control panel
2. Click on MANAGE DOMAINS / ACTIVATE
3. Click on Transfer Your Domain to FineArtStudioOnline Wizard (BETA)
4. Follow the instructions
NOTE: Domain name transfers can take several days to weeks, and will involve accessing your domain account at your current domain registrar. The transfer wizard will tell you what you need to do.
Q: How much are minor custom changes?
How much are minor custom changes?
A: In general we charge $50/hour for custom work, however, some minor custom changes we can do at no charge. Due to the number of designers we have on staff, we can only do custom changes for activated accounts (not those in a trial period).
Minor custom changes include
* Removing/Modifying the "Contact the Artist about this piece" link
* Changing the size (but not moving) certain images
* Changing a font or size of existing site elements in a minor way.
* Overriding a category in one site style with the same category WITH NO CHANGES from another site style (example changing the collections page in the autumn style to be like the collections page in the left navigation style).
Q: Can I customize my site?
I would like to hire you to make custom changes to my site, is that possible?
A: We generally can make all the changes people request, however, we do not have the staff to do custom changes on trial accounts. After you activate your account, we can schedule a consultation with one of our support agents to carefully discuss the changes you would like for your site.
There is a $25 charge for that consultation, which is applied toward the work done. We charge $50 an hour for custom work and will give you an estimate before work is started. The $25 consultation fee will be applied to the custom work, should you choose to proceed.
If for some reason, we cannot do the work you request your $25 consultation fee will be refunded.
Once you approve the work, it generally takes about 5 business days.
There are a few minor changes that we can make at no charge, for activated clients.
Q: I can't log in! What do I do?
I can't Log In to my FASO acccount! Help! What do I do?
A: If you can't log in to your FASO account here are some things you need to do:
1. Be SURE you are using the correct username and password.
2. Don't rely on your browser to auto fill the username and password - type them in again to be SURE.
3. If you are unsure what your username and/or password are, click the "Forgot Password?" link on the login screen.
4. Make sure your browser is accepting cookies.
5. Try not blocking pop ups.
6. Try our alternative login screen at:
http://data.fineartstudioonline.com/login
7. Make sure (especially in Internet Explorer) that your privacy setting allows our site, here are two options for changing your privacy setting in Internet Explorer:
FIRST OPTION
1. In internet Explorer click the "Tools"
2. Click "Internet Options"
3. Click the "Privacy" tab
4. Change the setting to "Default" or "Medium"
5. Click "OK"
SECOND OPTION
1. In internet Explorer click the "Tools"
2. Click "Internet Options"
3. Click the "Privacy" tab
4. Click "Sites"
5. add the site exactly as follows:
data.fineartstudioonline.com
6. click "Allow"
The large text box should now contain the site "data.fineartstudioonline.com" and read "Always Allow"
7. Click OK
8. Click OK
FINALLY:
If none of these resolutions solves your problem, please contact support (or contact them again if they provided this info to you). If it is necessary to re-contact support, please be ready with your browser name (firefox,safari,Internet Explorer,etc) and version (6.0,7.0,etc)
Q: Why can't I find my site on google?
I signed up for the gold plan but can't find my site on google...why?
A: Google only re-indexes our site every 6 - 8 weeks. So depending upon when you signed up for the gold plan, it may take up to 8 weeks before your listing appears on Google. This is generally true for the other search engines as well.
Q: I'm having trouble uploading my images
I'm having trouble uploading my images, what is the problem?
A: 1. MAKE SURE YOUR IMAGE IS A JPG.
Just renaming an image does not automatically JPG. If your images are not JPG files already you will have to open them in a photo editing program and re-save them as JPGs.
2. MAKE SURE YOUR JPG IS IN THE CORRECT FORMAT
JPGS must be in RGB mode (this is usually the default unless you save for print usage). JPGS must also be set to the 8-bits per channel mode. (Under Image/Mode in photoshop). Again 8-bits per channel is normally the default.
3. MAKE SURE YOUR IMAGES ARE NOT TOO BIG.
Depending on the speed of your Internet connection, your uploads may be "timing out" if your images are too large. In general, for web use, your images doesn't need to be any larger than 600 pixels along its longest dimension.
4. Try a DIFFERENT browser. Our software has been tested on all major browsers but occasionally personalized settings or third party add-ins can cause issues. You can download firefox from www.mozilla.org.
5. Be sure all of your security and privacy settings on your browser are set to medium or default.
6. BE sure the image is not in use or locked.
If the image is open in another program (like photoshop) or if the computer "thinks" it is open - sometimes it will be "locked" and you won't be able to upload it. Make sure it is not open in another program - and if it still doesn't work reboot the computer.
7. REBOOT - this is always a good thing to try with any persistent error.
We have seen unexplainable problems just "disappear" after rebooting.
8. WHAT IF I STILL GET AN ERROR MESSAGE?
If you've tried all of the above and still get an error message during the upload process, especially if it happens more than once, please email ONE of the images that you were attempting to upload to support@fineartstudioonline.com. We will attempt to upload it and see if we can duplicate the problem.
Q: How do I check my Praxis Personalized Email Account?
I set up a personalized email account with Praxis Technology company but I don't know how to check the account.
A: In your FineArtStudioOnline.com control panel there is a link called "Check my personalized Email."
In that part of your control panel, it will show you the email addresses you have set up with a link to a webmail login page for checking the email. You will also find a link to instructions for setting up Microsoft Outlook to check your email.
Q: How do I login to my control panel after hiding the EDIT MY WEBSITE Link?
I hid the "edit my website" link and now I don't know how to login to my control panel!
A: 1. Go to www.FineArtStudioOnline.com.
Here is the link:
http://www.fineartstudioonline.com/
2. Click on "Member Login". Here is the link:
https://data.fineartstudioonline.com/login/
3. You may log in normally from here - however, since you are not logging in from your site, you will also need to provide your account number. If you don't know your account number, there is a link to look it up. Click on "Lookup Account #". Follow instructions.
If you have forgotten all login info, click the "Forgot password" link and follow the instructions.
4. Type in part or all of your last name, account number and password.
5. Click the "Secure Log In".
6. You will now see your normal control panel login screen.
Q: How do I add an image on the FASO client list?
How do I add an image by my name on the FASO client list?
A: The FASO client list uses whatever image you have selected as your "Main Page Image" for the image in the client list.
Q: What happens to my domain if I cancel my FASO account?
What happens to my domain if I cancel my FASO account?
A: If you had FASO register your domain and you decide to cancel your website account, you would hold the rights to the domain name. You would need to go to our registration partner (a separate company from us), MyDomainStuff.com and create an account (no charge for this). After that account is created, we transfer your domain into it, at which point you would be completely responsible for all settings and charges for the domain.
Q: Can I use my existing domain name?
I already have a domain registered. How do I direct it to my FASO website?
A: Absolutely - you can use your existing domain:
1. Login to your FASO Control panel
2. Click on MANAGE DOMAINS / ACTIVATE
3. Click on Click Here to use a domain name that you already own
4. Type in your domain name as shown.
5. Click GO
6. Follow the instructions.
Our Name servers are:
NS1.STUDIOTOPIA.COM
NS2.STUDIOTOPIA.COM
However, simply changing your name servers is not enough, you must follow the instructions given - those instructions will set up the name servers on our side to work with your off-site domain.
Note - these instructions will make your domain point to your FASO web site. This will NOT make FASO your domain registrar. If you wish for FASO to become your domain registrar please review our FAQ, How do I transfer my domain to FASO?
Q: Can I eliminate the sub headings on my artwork portfolio?
How can I eliminate the sub headings on my artwork portfolio? (ie the line that reads 'All • Originals • Limited Editions • Open Editions')
A: 1. Login to your control panel.
2. Click on MY ADMINISTRATION INFO
3. To the right of HideWorksSubheader, click Yes
4. Click Save Changes